Spoken
Spoken is a Finnish language service company serving customers in the Nordic countries and the Netherlands. Its core service offerings include subtitling and transcription. Spoken provides high-quality video subtitling and transcription from any audio files into text format. AI-generated transcription and subtitling are also now available. Additionally, Spoken offers support in proofreading and translation services.
The need for reliable and professional further development
Spoken’s services are widely used by video production companies, public sector organizations, researchers, law firms, and other businesses that require efficient speech recognition and transcription solutions.
Spoken’s collaboration with us began when their in-house developer was leaving, and they needed a new partner to continue the development and maintenance of their software.
It was essential to find a professional development partner to ensure that Spoken could maintain its competitiveness and meet the growing needs of its customers.
Significant improvements and new features implemented during the collaboration
We took over Spoken’s software and began further development and maintenance of the system. During the collaboration, several significant improvements have been made and new features have been added according to the customer’s wishes.
Implemented development work
UX/UI Design and updating
We have designed and updated the user interface of Spoken’s software, making it both visually appealing and functionally efficient. As part of the UX/UI design, entirely new tools and sections have been created within the system to support AI-based services.
At the same time, the intuitiveness and user-friendliness of the interface have been taken to a new level, making daily use of the software easier and increasing user satisfaction. The new features and improvements make the software more user-friendly and efficient, offering a smoother and more pleasant user experience for all users.
Additionally, the existing interface sections were updated to match the company’s new brand identity. Special attention was paid to the interface design during the redesign, with a modern and clear look that enhances the overall appeal of the service.
Billing integration with Procountor
The integration with Procountor is a significant improvement that enables more efficient and automated invoicing within Spoken’s system. This integration greatly reduces the need for manual work, as many invoicing-related tasks can now be performed automatically.
Reducing manual processes, in turn, lowers the risk of human error, making the invoicing process more accurate and reliable. With the integration, managing invoicing becomes smoother and faster, freeing up resources for other important tasks. This improvement helps Spoken provide even better service to its customers and ensures that invoicing is always handled correctly and on time.
Utilizing AI
The 2023 integration of OpenAI Whisper brought AI into Spoken’s services, improving speech recognition accuracy and streamlining processes.
AI is used both as an aid to employees and as a service offered to customers, saving time and resources. Whisper uses advanced speech recognition technology to analyze audio recordings and convert speech into raw text using AI.
This raw text serves as the basis for high-quality end products, such as transcriptions or subtitles. Whisper also identifies speaker changes in video clips and counts the number of different speakers in the clip.
This process combines AI’s ability for fast and accurate data processing with human expertise, ensuring that the end result is precise, easy to read, and understandable, allowing Spoken to offer faster and higher quality service to its customers.
Used technologies:
- Symfony
- Vue3
- Google Cloud
- OpenAI Whisper
Continuous and flexible collaboration keeps things running
Our collaboration is a great example of how outsourced software development can bring significant benefits to a company. Ongoing and flexible cooperation has enabled continuous development of the software and steady improvements to its functionality.
Flexibility and resource utilization
The continuous development of software and the addition of new features are efficient because the development team is thoroughly familiar with the software. During long quiet periods, active development is not needed, while sometimes there are extensive development needs. The outsourced software development model has proven to be an excellent solution for Spoken, as it allows for flexible use of resources according to needs.
Precise attention to customer needs
Listening to customer wishes and needs has ensured that Spoken’s software meets the business requirements well. Among other things, a shared Trello board is used, where the customer logs new needs and questions, facilitating communication. This customer-centric approach has improved the quality of collaboration and made it productive.
Utilizing AI
Integrating the AI solution, OpenAI Whisper, has significantly improved the performance of Spoken’s software. The new technology enables accurate and fast speech recognition, enhancing employee efficiency and customer service quality.
Our expert and adaptable service has allowed Spoken to focus on its core business while their software continues to evolve and improve. This has given Spoken a competitive edge in the market and enhanced their ability to serve their customers even better.
In addition, the technologies used support the scalability, reliability, and performance of Spoken’s software. With the help of new AI-based solutions in particular, Spoken is able to offer top-tier language services that meet today’s demands and exceed customer expectations.
Are you looking for a reliable partner for the further development of your existing software? We offer you extensive experience, a strong vision, and innovative solutions — get in touch.
Shall we get started?
"*" indicates required fields
Finspection
