Cora Refinish Oy
Cora Refinish Oy imports and sells automotive paints, automotive refinishing and collision repair equipment and supplies, as well as coatings for light industrial applications. The company’s operations are built on high-quality products, strong technical expertise, extensive industry knowledge, and solution-oriented customer service focused on customer needs.
Technical product information was spread across numerous documents
Cora Refinish serves repair shops, resellers, and industrial customers who need quick access to accurate product information in their daily work. Its product range includes several main categories, such as primers, topcoats, clearcoats, additives, and heavy-duty vehicle paints. Each product has its own technical data sheet and safety data sheet, amounting to several hundred documents in total. All materials are in PDF format, and their structures vary.
When a customer, salesperson, or reseller needed information about a mixing ratio, a suitable primer for aluminum, or whether a hardener was compatible with a particular clearcoat, the answer had to be found manually from different documents. Finding the right information could therefore take time, as the required details were spread across multiple files.
Accuracy is critical when working with technical product information in automotive refinishing, as an incorrect mixing ratio or compatibility information can directly affect the quality of the finished work.
The AI bot was built to answer practical questions quickly and accurately
The solution was the Wiseguy AI bot, which answers natural-language questions about product instructions, mixing ratios, applications, drying times, and safety data sheets. The bot serves Cora Refinish’s customers, resellers, and employees by making product information easier to find and providing answers quickly.
The solution is based on RAG architecture (Retrieval-Augmented Generation). The AI bot retrieves the information needed for its answers from Cora Refinish’s own documents and uses it to generate a clear response for the user. This means the answers are based on the company’s own up-to-date documentation.
The AI bot can quickly answer questions about topics such as mixing ratios, primer recommendations, drying times, and product compatibility.
The project began by reviewing Cora Refinish’s product structure, documentation, and most common use cases. Together with the client, we defined what information users typically look for and what types of questions the AI bot should be able to answer. The solution was designed to support day-to-day work as practically as possible.
The AI bot works on both desktop and mobile devices. Its user interface was designed in line with Cora Refinish’s visual identity so that it feels like a natural part of the company’s own service.
Access is password-protected and restricted to the company’s customers, resellers, and employees.
Through the administration interface, Cora Refinish can independently add and remove source materials, manage user accounts, and monitor AI bot usage and query history. When the product range or documentation is updated, new information can be added to the service quickly.
This makes maintenance straightforward even when product documentation is updated frequently.
The solution was implemented as a cloud-based service. Data is encrypted in transit and stored within the EU.
The AI bot is provided under a licensing model that includes hosting infrastructure, language model usage costs, integration maintenance, and support.
Technologies: RAG, LlamaIndex, TypeScript, React
Less manual searching, faster answers, and a more self-sufficient reseller network
Cora Refinish’s Wiseguy AI bot helps reduce the workload caused by recurring product information requests and helps customer service, sales, and the reseller network find technical information faster. Repair shops and resellers can quickly access the information they need, making everyday work more efficient and reducing manual information searches.
The bot can be used on its own dedicated page or directly on the website through the chat widget in the bottom-right corner.
For Cora Refinish, the solution makes technical expertise more readily available across the organization and reseller network. When information can be found quickly in one service, customer service has more time for other tasks and users receive answers faster. Product information is also easier to use even when the underlying documentation is extensive and the questions vary from day to day.
The solution supports Cora Refinish’s goal of serving customers and resellers smoothly in situations where accurate information needs to be available quickly and reliably. Easy access to technical information makes work more efficient across the network and strengthens the customer experience.
Want to make important product information easier for employees, customers, or partners to find? Get in touch, and we’ll design an AI solution that supports everyday work.
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